High Cotton Closet

Effective Date: January 1, 2026

At High Cotton Closet, we want you to feel confident and beautiful in every purchase. If something isn’t quite right, we’re here to help. Please review our return and refund guidelines below.

30-Day Return Window

We gladly accept returns within 30 days of the delivery date for eligible items.

To qualify for a refund, all returned merchandise must meet the following conditions:

Unworn
Unwashed
Original tags attached
Free of stains, odors, or damage
In original packaging when possible

High Cotton Closet reserves the right to deny any return that does not meet these standards.

Approved Refund Reasons

Refunds will be approved for the following predefined reasons:

1. Wrong Size or Fit Issues

We understand that sizing can vary between brands and styles.

Examples include:

Item is too small or too large despite ordering your usual size
Tightness in the bust, hips, waist, or arms
Length significantly shorter or longer than expected
Fit differs noticeably from product description

Items must remain unworn and in original condition.

2. Item Arrived Damaged or Defective

We stand behind the quality of our products. If your item arrives damaged or defective, we will make it right.

Examples include:

Rips, tears, or holes upon arrival
Broken zipper, missing button, or faulty clasp
Loose or unfinished seams
Visible stains, snags, or fabric defects

Photo proof is required within 3–5 days of delivery for all damage or defect claims.

3. Wrong Item Received

If an order fulfillment error occurs, we will correct it promptly.

Examples include:

Incorrect size sent
Incorrect color sent
Different style received
Missing item from order

4. Item Not as Described or Quality Concerns

If the item materially differs from the product listing on our website.

Examples include:

Fabric composition significantly different than described
Color noticeably different from product photos
Item is sheer/see-through when not disclosed
Quality concerns inconsistent with description

Non-Approved Refund Reasons

For hygiene, safety, and quality assurance, we do not accept returns or issue refunds for the following:

Final sale or clearance items
Bodysuits, intimates, or swimwear
Worn or washed items
Items with odors (including smoke, perfume, deodorant, or body odor)
Items with pet hair or excessive lint
Altered or modified garments
Items with makeup, foundation, or self-tanner stains

If ineligible items are returned, they may be shipped back to the customer at the customer’s expense.

Return Approval Process

All returns must be approved prior to shipment.

To request a return:

Submit a return request through your customer account or return portal
Select your predefined refund reason
Upload photos if reporting damage/defect
Await approval instructions

Unauthorized returns may be refused.

Refund Method

Once your return is received and inspected:

Approved refunds will be issued to the original form of payment
Please allow 5–10 business days for processing
Shipping fees (if applicable) are non-refundable unless the return is due to our error

Exchanges

If you need a different size, we encourage exchanges when inventory is available. Exchange requests follow the same condition guidelines as returns.

Policy Abuse & Liability Protection

High Cotton Closet monitors return activity to prevent abuse. We reserve the right to:

Deny excessive return requests
Refuse worn or damaged merchandise
Limit future purchasing privileges if policy misuse occurs

Contact Us

For questions regarding returns or refunds, please contact:

Email: Support@highcottoncloset.com
Website: highcottoncloset.com

We’re always happy to help and want you to love your High Cotton Closet experience.

High Cotton Closet reserves the right to update or modify this policy at any time without prior notice.