Privacy Policy
Your privacy matters to us. This Privacy Policy explains how High Cotton Closet collects, uses, protects, and shares information when you visit our website, place an order, contact us, sign up for emails, or interact with our online boutique.
We use information responsibly
We collect customer information only for legitimate business purposes, such as processing orders, providing customer service, improving our website, and communicating with you.
We’re here to help
If you have questions about this Privacy Policy or your personal information, please contact us at Support@HighCottonCloset.com.
Privacy details
Information We Collect
Information you provide directly
When you shop with High Cotton Closet, create an account, place an order, sign up for emails, submit a contact form, or request support, we may collect information you provide, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Account login information, if you create an account
- Messages or information submitted through forms on our website
Payment information
Payments are processed securely through third-party payment providers. High Cotton Closet does not store your full credit card number on our website. Payment providers may collect and process payment details needed to complete your transaction, prevent fraud, and comply with legal and security requirements.
Website and device information
Like many websites, we may automatically collect information about how visitors use our site. This may include your IP address, browser type, device information, pages viewed, referring pages, date and time of visits, and interactions with our website.
Cookies and tracking technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to help the website function, remember preferences, understand visitor activity, improve the shopping experience, measure marketing performance, and support advertising.
You can control or disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.
Email and marketing information
If you sign up for emails or marketing messages, we may use your email address to send updates, promotions, new arrivals, style inspiration, and boutique news. You can unsubscribe from marketing emails using the unsubscribe link in our emails or by contacting us.
How we use information
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Send order confirmations, updates, and tracking information
- Respond to customer service questions
- Process returns, refunds, or exchanges
- Improve our website, products, and shopping experience
- Send marketing emails if you have opted in
- Prevent fraud, protect our business, and maintain website security
- Comply with legal, tax, accounting, and regulatory obligations
Order and account communication
We may contact you about your order, account, payment, shipping, returns, refunds, or customer service requests. These transactional messages are different from promotional marketing emails.
Sharing information
Who We Share Information With
Service providers
We may share information with trusted service providers who help us operate our business and website. This may include payment processors, shipping providers, website hosting services, ecommerce platforms, email marketing services, analytics providers, fraud prevention tools, and customer support tools.
Shipping and fulfillment partners
We may share necessary order and shipping information with fulfillment partners, suppliers, and shipping carriers so your order can be processed, shipped, and delivered.
Legal and security reasons
We may disclose information when required by law, to respond to legal requests, to protect the rights and safety of High Cotton Closet, our customers, or others, or to prevent fraud or security issues.
We do not sell customer personal information
High Cotton Closet does not sell customer personal information. We may use advertising and analytics tools that help us understand website activity and improve marketing, but we do not sell your personal information for money.
Customer choices
Your Choices and Rights
Access, update, or delete information
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal, security, tax, accounting, and business recordkeeping requirements.
Email preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us at Support@HighCottonCloset.com.
Cookies and browser settings
You may adjust your browser settings to block or delete cookies. Some website features, including cart and checkout functions, may not work properly without certain cookies.
Children’s privacy
High Cotton Closet is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Data protection
How We Protect and Retain Information
Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no website, online service, or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax and accounting records, fraud prevention, and business operations.